Sophos Intercept X Review

Provides us anti-malware capabilities with additional features

What is our primary use case?

The solution is deployed concerning all our users, of which there are between 500 and 600. We utilize it for whoever is making use of our company assets. 

What is most valuable?

Sophos Intercept X has a host of valuable features,  which is why we selected it. These include the prevention of lost data, device and web control, and the application level controls with the anti-malware feature. The anti-malware feature was key for us and we benefit from all these other attendant ones.

What needs improvement?

Features that should be improved in the upgrade involve the excessive consumption of the the solution's processor, RAM and resources. 

We have often encountered pain points, such as field users having insufficient resources at their disposal. Their system may offer, say, i3 processor or four GB of RAM, and become slow, owing to the large number of features. While it is okay that this results in the system slowing down, it remains a challenge for us, as our users and employees are complaining that it is becoming progressively slower.

In the next release it would be great to also see VPN integrated or in-built in the solution.

For how long have I used the solution?

We have been deploying Sophos Intercept X for nearly two years. 

What do I think about the scalability of the solution?

We have not expanded the solution. As nearly two-and-a-half years have elapsed, the number of users have already been added. We have not increased the number of users in the past year. There is no increase in increment planned for now but, perhaps, there will be in six months' time. 

How are customer service and technical support?

As mentioned, we consider the solution's technical support to be good.

How was the initial setup?

The initial setup was straightforward and easy.

Since prior to using Sophos Intercept X we were using the on-premises solution of Sophos Central, our use has exceeded two years.

The deployment took from five to ten days.

What's my experience with pricing, setup cost, and licensing?

The licensing is annual, which means that we have already procured licenses for three years.

We are happy with the pricing across all Sophos products. Comparatively, the cost is very low.

Which other solutions did I evaluate?

Prior to going with Sophos Intercept X, we evaluated McAfee, Trend Micro, Seqrite and Symantec. 

What other advice do I have?

Sophos Intercept X does not have any specific version. It started out on-premises but is now cloud-based. As such, we are using it on the cloud, meaning, Sophos Intercept X Advanced.

We use EDR for both solutions.

There are currently around 550 to 600 users making use of the solution across our company.

For someone contemplating implementing the solution who is looking for a single product containing many features, Sophos Intercept X is the best available. It has features like web, application, and device control, as well as DLP. For someone solely interested in an anti-malware solution, but without DLP, Sophos Intercept X would be so-so.

I would rate Sophos Intercept X as an eight out of ten. 

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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