Sophos SafeGuard Review

Very secure, and very stable but needs better technical support


What is our primary use case?

We primarily use the solution for email and domain security for our computers and end-users.

How has it helped my organization?

The solution has done a fabulous job of protecting us from threats.

What is most valuable?

The solution's most valuable feature is that it is very secure.

What needs improvement?

The pricing could be improved.

Technical support could be a bit better.

For how long have I used the solution?

I've been using the solution about one year.

What do I think about the stability of the solution?

The stability of the solution is very good.

What do I think about the scalability of the solution?

The scalability of the solution is good.

How are customer service and technical support?

Technical support isn't so good; it needs to be improved. 

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup for me is straightforward, however a new user might have a few issues with it.

What other advice do I have?

We use the cloud deployment model of the solution. We're a Sophos partner.

The solution is good. It doesn't have a heavy lag like others.

I'd rate it seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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