Sophos UTM Review

The web application firewall is a good feature, despite it limiting you to only using ports 80 and 443.

What is most valuable?

The web application firewall and web filtering. We are using the UTM to be the gateway for the private cloud solutions we offer.

How has it helped my organization?

Easy management of the firewall, with one URL to control the firewall/web filters for our entire cloud.

What needs improvement?

HA needs to be improved for the software appliance because if Sophos is deployed in ESXI/Hyper-V then the HA is unstable. Also, the web application firewall only allows the use of ports 80 and 443, and if we could use others ports than that would be a welcome addition.

For how long have I used the solution?

For two years now in our datacenter, and also several deployments at some of our customers.

What was my experience with deployment of the solution?

Setting up the link aggregation group (NIC teaming) gave us some problems with the ethernet VLAN option for WAN, but after a firmware update, the issue was resolved.

What do I think about the stability of the solution?

If you enable the intrusion prevention option in the firewall any Wordpress deployments on a Plesk server behind the firewall slows down to a crawl, and there is no fix yet. The current workaround is disabling the intrusion prevention option at the moment.

What do I think about the scalability of the solution?

No issues yet.

How are customer service and technical support?

Customer Service:

7/10. Getting a new license for the SG220 sometimes takes a long time, but they will give you a 30 day demo license to compensate for it.

Technical Support:

9/10. Any question or issue is solved within minutes after calling technical support.

Which solution did I use previously and why did I switch?

SonicWALL was our previous product, and we switched to Sophos because of its ease of use.

How was the initial setup?

When you start the initial setup you`re helped with wizards, but if you use the software appliance and make a mistake by selection wrong interfaces in the wizard it can result in the firewall becoming unreachable.nThe hardware appliance is (almost) plug & play.

What about the implementation team?

We implemented it in-house.

What was our ROI?

It's around six to nine months.

Which other solutions did I evaluate?

We looked at several open-source firewall options whose names I will not mention, and the reason we did not use them was because of the ease of use, and what our support desk could do.

What other advice do I have?

If you want an easy to manage, and powerful firewall then take look at Sophos UTM.

Which version of this solution are you currently using?

SG220 - 9.310-11 & SG230
**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller of the Sophos UTM and or other product of Sophos.
More Sophos UTM reviews from users
...who work at a Financial Services Firm
...who compared it with Meraki MX
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
511,607 professionals have used our research since 2012.
Add a Comment
ITCS user