Sophos UTM Review
The web application firewall is a good feature, despite it limiting you to only using ports 80 and 443.


Valuable Features

The web application firewall and web filtering. We are using the UTM to be the gateway for the private cloud solutions we offer.

Improvements to My Organization

Easy management of the firewall, with one URL to control the firewall/web filters for our entire cloud.

Room for Improvement

HA needs to be improved for the software appliance because if Sophos is deployed in ESXI/Hyper-V then the HA is unstable. Also, the web application firewall only allows the use of ports 80 and 443, and if we could use others ports than that would be a welcome addition.

Use of Solution

For two years now in our datacenter, and also several deployments at some of our customers.

Deployment Issues

Setting up the link aggregation group (NIC teaming) gave us some problems with the ethernet VLAN option for WAN, but after a firmware update, the issue was resolved.

Stability Issues

If you enable the intrusion prevention option in the firewall any Wordpress deployments on a Plesk server behind the firewall slows down to a crawl, and there is no fix yet. The current workaround is disabling the intrusion prevention option at the moment.

Scalability Issues

No issues yet.

Customer Service and Technical Support

Customer Service:

7/10. Getting a new license for the SG220 sometimes takes a long time, but they will give you a 30 day demo license to compensate for it.

Technical Support:

9/10. Any question or issue is solved within minutes after calling technical support.

Previous Solutions

SonicWALL was our previous product, and we switched to Sophos because of its ease of use.

Initial Setup

When you start the initial setup you`re helped with wizards, but if you use the software appliance and make a mistake by selection wrong interfaces in the wizard it can result in the firewall becoming unreachable.nThe hardware appliance is (almost) plug & play.

Implementation Team

We implemented it in-house.

ROI

It's around six to nine months.

Other Solutions Considered

We looked at several open-source firewall options whose names I will not mention, and the reason we did not use them was because of the ease of use, and what our support desk could do.

Other Advice

If you want an easy to manage, and powerful firewall then take look at Sophos UTM.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller of the Sophos UTM and or other product of Sophos.
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