Sophos UTM Review

It is full of options, but the web filtering engine needs to be improved.


What is most valuable?

They are all valuable, but the most valuable is the uplink balancing. This is very useful when dealing with more than one ISP, and the wireless capability for our guests.

How has it helped my organization?

It's scalable and easy to manage.

What needs improvement?

The web filtering engine needs to be improved as, sometimes, the service hangs for a while and restarts randomly. Alas, there was an issue with authorizing Lync traffic but it's all good now.

For how long have I used the solution?

I've used it for eight years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Rarely.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's good.

Technical Support:

It's acceptable because sometimes there are delays with answering our requests. We are using the regular support, so we don't have the ability to contact Sophos directly.

Which solution did I use previously and why did I switch?

We did, and we switched due to the costs and the functionalities.

How was the initial setup?

It was very easy.

What about the implementation team?

We used a vendor team to implement it.

What other advice do I have?

It's a nice product that is full of interesting options.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarNiraj Kumar Sinha
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Had done POC for 2 months but can't able to justify as per our prospect.