Sophos UTM Review

The reliability of the equipment makes it possible to provide stable connections but IPSEC site-to-site VPN connectivity needs to be improved.

What is most valuable?

  • Reliability
  • Usability
  • Number of features that fully cover goals
  • Perfect support
  • Possibility to get “under the hood”

How has it helped my organization?

The Sophos solution provides a branch to head office distributed network for a construction company across New Zealand, and the reliability of the equipment makes it possible to provide stable connections and is easy to implement and support.

What needs improvement?

Would be great if it would be possible to improve IPSEC site-to-site VPN connectivity over slow/unstable internet connections.

For how long have I used the solution?

This particular configuration has been in use for about two and a half years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Very rare cases of appliance lost admin password or web-service hangs.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Since I’m an engineer, I probably cannot evaluate this aspect, however as far as I know equipment order and upgrade was always fine

Technical Support:

4.99 out of 5 – support is very helpful, only once there were misunderstanding about licensing and number of supported Sophos WAPs and that was resolved promptly and fully.

Which solution did I use previously and why did I switch?

For this project, the Sophos infrastructure has been planned and deployed from the start and there has been no need to change it

How was the initial setup?

It's logically straightforward and the transparent interface made possible a quick deployment. However, a little time was needed to get familiarized with the interface.

What about the implementation team?

It was implemented in house.

What other advice do I have?

Nothing is perfect, but with Sophos those are really small – sometimes it is incorrect firmware upgrade paths, or rare log in problems (device forgetting admin password). All those though can be fixed, there is plenty information in the Internet and support is usually awesome. Also, you need to plan the solution and costs involved, while having in mind potential growth of users/connections; e.g. creating virtual appliances and allocating resources (RAM, CPU, NICs) minding potential workload.

Which version of this solution are you currently using?

9 virtual appliance (firmware v9.310-11), SUM4 virtual appliance (firmware v4.300-4), ASG120 (firmware v9.310-11)
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Add a Comment

author avatarit_user104280 (User at a tech services company)
Real User

Good overview form a Tech.

author avatarit_user192969 (KAM with 11-50 employees)

Hello, I can´t belive that the UTM can "lost" or "forgot" admins passwords :)
Sounds very odd, never happened us before for more than 10 years...

author avatarit_user243894 (Systems Engineer at Base-2 ICT Services Ltd)

Hi PatrikS, it was ASG120, had to reset it connecting via com port and using monitor connected to the unit.