Sophos UTM Review

The email alert on event triggers is a valuable feature. The ability to disconnect the VPN connection needs to improve.


What is most valuable?

The most valuable features are:

  • Ease of configuration of the firewall rules and routing.

  • The email alert on event triggers.

  • Internal storage for logging, as you do not have to get another server to store the logs.

What needs improvement?

The ability to disconnect the VPN connection needs to improve. Currently, in order to disconnect an existing VPN connection of a device, the admin needs to change the password of the user.

For how long have I used the solution?

I have used this solution for two and a half years.

What do I think about the stability of the solution?

We encountered stability issues more on the Web Filtering feature where certain valid websites are blocked or the video cannot be played and it requires extra exceptional configuration.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I would rate the technical support a 8/10.

Which solutions did we use previously?

Previously, we were using WatchGuard UTM. The pricing and ease of use of the configuration were the reasons as to why we moved over to this solution.

How was the initial setup?

Setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

From time to time, there is a promotion and it is more cost effective to get the 3 years subscription licensing upfront.

Which other solutions did I evaluate?

We looked at Fortinet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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