Sophos XG Review

Simple, stable and secure with regular timely updates


What is our primary use case?

Our primary use case is as a firewall, failover management of the internet lines. We have over 50 people using the product on 200 devices and we use it on a daily basis. I'm an IT support executive and we're a customer of Sophos. 

How has it helped my organization?

We are using sophos XG as the firewall for our offices, so any connections going outside of the office go through it. We are also using VPN clients and especially during the lockdown, it was very helpful.

What is most valuable?

I like the simplicity of the solution and the timely updates. It works well. 

What needs improvement?

The interface could be improved by simplifying it and making it much smarter. I would also like to see an improvement in the diagnostic system graphs. They could be modified to provide individual graphs. The present page has all graphs in a single page and it slows things down and takes more time to refresh and load. 

Additional features they could consider including in any update would be symbols and tools. They could also include URL groups and all Office updates, the regular things that people do on a daily basis. 

For how long have I used the solution?

I've been using this solution for the past year and a half. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

We haven't yet tried scaling, that will take another six months. I'll be in a better position to answer then. 

How are customer service and technical support?

The technical support is fine overall.

How was the initial setup?

I've now configured three times and although it gets easier, deployment is a little complex. We had some issues with the company, unrelated to the product, more to do with the licensing procedures in India which could be simplified. Deployment only took about half an hour and the solution doesn't require any maintenance. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are generally set for three years. 

Which other solutions did I evaluate?

PaloAlto, FirtiGate

What other advice do I have?

Before installing this product it's worth taking some lessons from the website which also provides some support. It's almost better than the technical support which is offline. If you have a good vendor with hands-on experience that's also helpful for first time deployment. After you've implemented once, it's easier the second time. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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