What is our primary use case?
I use it for one of our universities in Palestine. It's an Arabic university and there were about more than 10,000 students. So, our user base ranges from 1 to 10,000. I use it as the main firewall. I use it for High Availability (HA). That's the main use case why we use Sophos XG. We do intend to keep using it.
What is most valuable?
As a security solution, it's a very good security solution.
What needs improvement?
Some features are not available on the graphical interface. So you need to return to the command line to solve some issues that are faced by the customer. I used it for enterprise networks, I decided that it is not very good for enterprise networks. There is some issue with its hardware. I have faced two problems and that were resolved by Sophos earlier. They changed the appliance. In other products, I have not seen such problems in the hardware. So I think that the hardware is not heavy duty. You can say it's not heavy duty like other vendors. The performance is not as it says on the datasheet. They should improve the hardware. If they can do that, it would be a very good product.
For how long have I used the solution?
I am using the appliance from XG 110. We use versions 105 TO 370. I use more than one product for small to medium size businesses. We also use Intercept X firewalls. We deploy Sophos XG on-premise.
What do I think about the scalability of the solution?
It is scalable for some things. It can have an extendable host. The appliance can be customized for more than one connection point. You can put it in the same fibre and DSL connection.
How are customer service and technical support?
They have proper support in the technical point of view, and their English language is not clear. You know that they are not native English speakers. That's one of the things that I faced. But they have very good knowledge.
How was the initial setup?
The installation of Sophos is very easy and straightforward.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
I recommend it for small to medium businesses, not for enterprise businesses. I'll rate it 8 out of 10.
Which deployment model are you using for this solution?