Sophos XG Review

Good content filtering and intrusion prevention, but needs better quality checks for firmware upgrades and better support

What is our primary use case?

I'm providing services to my customers. They are using Sophos firewalls, and a few of them are also using antivirus.

What is most valuable?

Content filtering and intrusion prevention are most valuable. Our customers are fully satisfied with the performance of Sophos. It has all the features that they require in a firewall. 

What needs improvement?

They need to do more quality checks before they release firmware upgrades. Currently, a few Cyberoam firewall customers are facing some issues while upgrading the Cyberoam firmware to Sophos. After the new firmware is installed, they are seeing some performance issues, which require some bug fixes. The performance is fine after getting the required support. Customers who are already using Sophos hardware are quite satisfied with this solution. 

Their support should also be improved. We are facing difficulties getting support on time through email or phone.

For how long have I used the solution?

I have been using this solution for three to four years.

How are customer service and technical support?

I regularly contact them. Connecting Sophos support is quite a difficult task during the pandemic. We are facing difficulties getting support on time through email or phone. Sometimes when a problem comes, it has to be sorted for the customer quickly, but it is taking time. One of the customers has just upgraded a firewall from Cyberoam firmware to Sophos, and it took them around ten days to get that firewall upgraded from Sophos.

Which other solutions did I evaluate?

Most of the customers compare Sophos with Fortinet. In comparison to Fortinet, people are more satisfied with Sophos. Sophos has a big customer base in India. Therefore, they are good in terms of performance and customer satisfaction.

What other advice do I have?

I would rate Sophos XG a seven out of ten. We are satisfied with its performance.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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