What is our primary use case?
We use Sophos Firewall for our environment.
The Sophos Firewall, from our interaction and the way we are using it, is a very effective network security solution that basically protects our infrastructure, identifies any infections or any network security threats that actually may happen within our environment. We also are able to manage our users in terms of bandwidth usage and the allocation of bandwidth, whereby we give our users restricted access for use during working hours and they are supposed to utilize the bandwidth and make sure that we optimize and prioritize the applications able to get the necessary bandwidth. We do use it to manage our bandwidth. We do use it as well to make sure that our environment is secure against any possible threats.
What is most valuable?
In terms of the Sophos XG Firewall, what really excites us is basically the issue of intrusion detection and the intrusion prevention features. Those are both very, very good.
The issue of sandboxing as well is something that is very useful. It's able to protect our environment quite well.
Email protection is something that we are basically using all the time and it protects our environment which has more than 2000 users.
All of the protection features are great in terms of securing our environment.
Sophos is way ahead of a number of other products in terms of the enhancements and upgrades they offer.
Sophos offers a great centralized dashboard that makes it easy to see what's happening on your network.
The initial setup is very straightforward and the solution is extremely user-friendly.
The documentation is very, very good.
What needs improvement?
In terms of the product, from the way that we have been utilizing it, we have noticed that the vendor has been able to continuously upgrade and upgrade and update the product with new features. You'd find that all the time a new release has come out, and we're actually happy with that. We don't find it inconvenient that we are constantly upgrading.
I can't think of any downsides in terms of the features on offer.
I'd like the dashboard to be improved. It could be a bit more customizable.
For how long have I used the solution?
I have about five years of experience with the product.
What do I think about the stability of the solution?
We are very satisfied with the functionality. We are very satisfied with the way that it is securing our environment. The stability has been excellent.
What do I think about the scalability of the solution?
We have 2,000 users on the solution currently.
The solution is very scalable. We basically started with about 900 users. We went up to about 1,300. As we went up, as our users increased, we also scaled it up in terms of protection. Sophos was able to scale up easily and protect all our end users as well as our environment. It's been great overall.
We do plan to increase usage. Our employee base is about 10,000. We have 2,000 networked employees and we are planning to add another 1,000 users by the end of the year.
How are customer service and technical support?
The technical support has been great. All of our technical staff have been certified as Sophos administrators. They were able to offer us the training to make sure that all of the support staff are familiar with the functionality of the product. Then, in terms of technical support that we may need, when we call the Sophos team, they are usually very available and they are even able to support us remotely if there is a need to do that. We are extremely satisfied overall.
Which solution did I use previously and why did I switch?
I also often work with Cisco's ASA Firewall as well as Nagios. We bought Sophos to complement the ASA firewall.
How was the initial setup?
The initial setup was very, very straightforward. You find that we did not even require a lot of external help from the vendor. It's so straightforward. The documentation is quite comprehensive and it takes the user through a step-by-step process, It's very user-friendly.
For the firewall as well as deployment of the end-user, the email protection as well as the sandbox, and the like, it took us approximately three days to finalize everything for our entire environment. We had over a hundred network sites, which are dotted through the city of Harare, therefore, we knew that we had to make sure that deployment was done fully throughout the entire environment.
What about the implementation team?
There was very minimal, minimal assistance from the vendor. The vendor, here and there, would assist if we requested their help. However, you'd find that in most of the installations we did in-house, we didn't need the vendor to do anything. We knew that the installation process was very user-friendly.
What's my experience with pricing, setup cost, and licensing?
The cost of procuring this product is very reasonable and it's very affordable for most organizations.
What other advice do I have?
We're a customer and an end-user.
We use the latest version of the product.
I'd advise those considering the solution that Sophos' security solution is highly synchronized, very secure, and provides comprehensive security. I'd like them to know that it has enhanced and very detailed and sophisticated functionality, which is really easy to use, easy to deploy, and very user-friendly. It is a product that I would highly recommend for any organization that needs to comprehensively secure its infrastructure.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?