Sophos XG Review

Very easy to use but bugs find their way through their security


What is our primary use case?

Our primary use case of this program is for antivirus and security purposes.  

What is most valuable?

What I like about this program is that it is easy to use and easy to manage.

What needs improvement?

Sometimes we experience difficulties with our server and that is usually due to a bug. Somehow bugs seem to find their way through Sophos' security. The issue is usually resolved when we contact technical support. In the next version, I would like to see an improvement in this. The developers should test everything after any update to ensure that bugs don't come though with the update.

For how long have I used the solution?

We have been using Sophos XG for three years now.

What do I think about the stability of the solution?

I've used FortiGate before and I would say that Sophos is just as stable, both being around 70% as stable as other products on the market.

What do I think about the scalability of the solution?

The scalability is good. We have 300 to 400 antivirus end users, and our company has around 1,000 users. We do have plans to increase usage because we are growing our projects around the world to countries like the US, Germany, Pakistan, India, UAE (Dubai) and Egypt.

How are customer service and technical support?

The technical support is okay. Whenever we call them with an issue, they come to us and resolve the issue. Sometimes they take time, but I still think it's good. I will rate the technical support eight out of ten.

If you previously used a different solution, which one did you use and why did you switch?

We only use Sophos because it can integrate with other product like FortiGate and we can easily connect the two programs. This makes the program scalable and easy to use. Many other products on the market are not compatible with each other and that is why we chose Sophos. 

How was the initial setup?

The initial setup was rather complex but we had no issues with the deployment.

What's my experience with pricing, setup cost, and licensing?

We bought a license for three years and we will renew it but I think the price is too high. If it could be less expensive, more end-users or partners will be able to afford it.

What other advice do I have?

It is a good product and I will definitely recommend it. I rate this product a seven out of ten. In the next version I would like to see an advanced level and not only a basic level. Nowadays it is a very useful feature to be able to upgrade.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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