Spiceworks Review

Monitors printers for low toner but it's not agent-based

What is our primary use case?

Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.

What is most valuable?

The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space. This is a nice thing to have. I think it's getting better at discovering network equipment.

What needs improvement?

There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the quality of discovery versus something that's got an agent on it. It's not really multi-tenant, in the sense that you couldn't use Spiceworks to manage multiple clients from the same console. I think if they had a paid subscription for the support it would be nice. I'd rather pay so much per asset per month to be able to pick up the phone and call them.

For how long have I used the solution?

I have been using Spiceworks for ten years. I know it very intimately.

What do I think about the stability of the solution?

I think we did have some trouble, but it was not really the fault of Spiceworks. It was more the way that we reconfigured our firewalls and ports, so it couldn't discover the many things. And with all this stuff going on with ransomware and stuff like that, it's going to be challenging for all of those companies to be able to browse a network, including your network equipment, but not allowing any ports open. It's kind of difficult.

What do I think about the scalability of the solution?

It is pretty easy to expand so it is very scalable.

How are customer service and technical support?

That's another downside with Spiceworks. You can't really call Spiceworks. You can go to the community and you can ask questions, but you can't pick up the phone and call a number. I'd rather pay so much per asset per month to be able to pick up the phone and call them.

Which solution did I use previously and why did I switch?

I looked at about 10 different systems, Lansweeper being one. SysAid, Samanage.

How was the initial setup?

Very easy to setup, download the install file, it determines the IP range and away you go.

What about the implementation team?

No, the last install I did of Spiceworks, which was for a customer, they're running it no problem. It's self-sufficient.

What was our ROI?

The cost could be recouped within a few months. I resolved a very critical issue a client was facing after doing a major "non-roll-back" upgrade, comparing working system vs non working systems we were able to determine the a IE patch was causing the issue and through to tool were pushed out the new update and resolved the problem within a few hours. Without SpiceWorks all 300 systems would have had to be touched. 

Which other solutions did I evaluate?

I have used a product called SAManage and implemented it at a number of clients and it worked really well.

What other advice do I have?

So Spiceworks would have an even more market share if they had a paid subscription model because you could turn off all the advertising that pops up all the time. But I think in general, I would give it a seven on a scale of ten compared to some of the other mid-tier stuff.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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