Spiceworks Review

This also works as a KB and an alarm system, but I couldn't monitor our Exchange or SQL servers.

What is most valuable?

Tracking the work that has been completed.

How has it helped my organization?

Our organization improved by using Spiceworks to monitor our network. It sends alerts as necessary, and allows the tracking of both open and closed tickets.

What needs improvement?

I was never able to properly get the product to monitor our Exchange server or SQL server.

For how long have I used the solution?

I've used it for seven years.

What was my experience with deployment of the solution?

Initially, the loading of a large network can be a little tedious, but later versions of Spiceworks have done an improved job of the installation.

What do I think about the stability of the solution?

I almost never experienced problems.

What do I think about the scalability of the solution?

We haven't had problems with 70+ users.

How are customer service and technical support?

Customer Service:

7/10, which is good considering support is only via a forum.

Technical Support:

7/10, and it's also via a forum.

Which solution did I use previously and why did I switch?

We tried a few help desk solutions, but really appreciated the amount of effort put into Spiceworks for a free solution with occasional ads. If anything, I would say they attempt to do too much with their product.

How was the initial setup?

Easy installation. The more difficult aspects are setting up all the devices and alarms, and maintaining the inventory.

What about the implementation team?

In-house. It was a relatively simple installation considering it was done with only two techs over a few days.

What was our ROI?

Our time was really the only expense and the return isn't easily quantifiable. Suffice it to say it is very, very high.

What's my experience with pricing, setup cost, and licensing?

Other non-descript products. Nothing that matched the ease of use of Spiceworks for free or otherwise.

Which other solutions did I evaluate?

If you need a help desk, just do it. This also works as a KB and an alarm system. Highly recommended.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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