Spiceworks Review
This also works as a KB and an alarm system, but I couldn't monitor our Exchange or SQL servers.


Valuable Features

Tracking the work that has been completed.

Improvements to My Organization

Our organization improved by using Spiceworks to monitor our network. It sends alerts as necessary, and allows the tracking of both open and closed tickets.

Room for Improvement

I was never able to properly get the product to monitor our Exchange server or SQL server.

Use of Solution

I've used it for seven years.

Deployment Issues

Initially, the loading of a large network can be a little tedious, but later versions of Spiceworks have done an improved job of the installation.

Stability Issues

I almost never experienced problems.

Scalability Issues

We haven't had problems with 70+ users.

Customer Service and Technical Support

Customer Service:

7/10, which is good considering support is only via a forum.

Technical Support:

7/10, and it's also via a forum.

Previous Solutions

We tried a few help desk solutions, but really appreciated the amount of effort put into Spiceworks for a free solution with occasional ads. If anything, I would say they attempt to do too much with their product.

Initial Setup

Easy installation. The more difficult aspects are setting up all the devices and alarms, and maintaining the inventory.

Implementation Team

In-house. It was a relatively simple installation considering it was done with only two techs over a few days.

ROI

Our time was really the only expense and the return isn't easily quantifiable. Suffice it to say it is very, very high.

Pricing, Setup Cost and Licensing

Other non-descript products. Nothing that matched the ease of use of Spiceworks for free or otherwise.

Other Solutions Considered

If you need a help desk, just do it. This also works as a KB and an alarm system. Highly recommended.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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