Spiceworks Review

Using it as a basic ticketing system has helped us organize issues and prioritize, but it could be more robust.


Valuable Features:

  • Ticketing system
  • Freeware
  • Network scanning

Improvements to My Organization:

We use it as a basic ticketing system, which has helped us organize issues and prioritize. Also, it has helped in assigning tickets and tracing accountability.

Room for Improvement:

The ticketing system could be more robust, more like a service desk.

Use of Solution:

I've used it for two to three years.

Deployment Issues:

No issues encountered.

Stability Issues:

No issues encountered. It runs in minimal resources.

Scalability Issues:

There are slight issues, but it scales well for the most part.

Customer Service:

I've not needed to contact customer service, but the community is amazing in assisting with issues and questions.

Previous Solutions:

No previous solution was used.

Initial Setup:

The setup is simple and straightforward.

Implementation Team:

We did it in-house.

ROI:

The ROI is high as we only divert one small VM server that needs little maintenance and is worry free.

Cost and Licensing Advice:

Try the free version and do a test run.

Other Solutions Considered:

We previously used Zendesk.

Other Advice:

Try installing it in a small virtual environment or on a virtual box. It has a ton of useful features and keeps getting better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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