- Ticketing system
- Network scanning
We use it as a basic ticketing system, which has helped us organize issues and prioritize. Also, it has helped in assigning tickets and tracing accountability.
The ticketing system could be more robust, more like a service desk.
I've used it for two to three years.
No issues encountered.
No issues encountered. It runs in minimal resources.
There are slight issues, but it scales well for the most part.
I've not needed to contact customer service, but the community is amazing in assisting with issues and questions.
No previous solution was used.
The setup is simple and straightforward.
We did it in-house.
The ROI is high as we only divert one small VM server that needs little maintenance and is worry free.
Try the free version and do a test run.
We previously used Zendesk.
Try installing it in a small virtual environment or on a virtual box. It has a ton of useful features and keeps getting better.