Spiceworks Review

Using it as a basic ticketing system has helped us organize issues and prioritize, but it could be more robust.


What is most valuable?

  • Ticketing system
  • Freeware
  • Network scanning

How has it helped my organization?

We use it as a basic ticketing system, which has helped us organize issues and prioritize. Also, it has helped in assigning tickets and tracing accountability.

What needs improvement?

The ticketing system could be more robust, more like a service desk.

For how long have I used the solution?

I've used it for two to three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered. It runs in minimal resources.

What do I think about the scalability of the solution?

There are slight issues, but it scales well for the most part.

How are customer service and technical support?

I've not needed to contact customer service, but the community is amazing in assisting with issues and questions.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The setup is simple and straightforward.

What about the implementation team?

We did it in-house.

What was our ROI?

The ROI is high as we only divert one small VM server that needs little maintenance and is worry free.

What's my experience with pricing, setup cost, and licensing?

Try the free version and do a test run.

Which other solutions did I evaluate?

We previously used Zendesk.

What other advice do I have?

Try installing it in a small virtual environment or on a virtual box. It has a ton of useful features and keeps getting better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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