Spiceworks Review

To be honest, it is better than nothing, but my experience gives me bad feedback for this product. This product is probably very good for a small structure.


Valuable Features

The price, as it's free.

Improvements to My Organization

To be honest, it is better than nothing, but my experience gives me bad feedback for this product.

Room for Improvement

In our environment, no real improvement. This product is probably very good for a small structure.

Use of Solution

Personally more than one year, but my company has used it for three years.

Deployment Issues

No deployment is needed. Installation when you don’t have a problem is really easy.

Stability Issues

Yes, too many. We tried it on a VM, but we had to reboot every 2 days. We migrated it on a real server, new installation, etc., but despite the fact that the server resources are really over-scaled (8GB ram, disk 15,000 rpm, etc.), we still have problems, slowness, stability, crashes, etc. The only positive is that we do not have to reboot every 2 days. It's sometimes 2 weeks before we have a problem.

Customer Service and Technical Support

Customer Service:

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

Technical Support:

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

Previous Solutions

I don't know the reason for change. We try now to convince our management to get a real pro product. Many arguments are available.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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