Spiceworks Review

The best features for me are software/hardware management tools, windows critical updates monitoring, and the ease of setup and use.


What is most valuable?

Amongst its pretty extensive features the best for me have been the software/hardware management tools, windows critical updates monitoring, and the ease of setup and use: accounts & tickets creation, and consolidating.

How has it helped my organization?

Spiceworks has made it easy to manage PC health and efficiency, user requests, and license monitoring.

What needs improvement?

I think troubleshooting errors became the most frustrating part since it is free; you can’t complain. But luckily the Spiceworks Community is very helpful in diagnosing issues when bagging your head against the wall doesn't help.

For how long have I used the solution?

We've used it for two years.

How are customer service and technical support?

On the rare occasion I called tech support they were as helpful as they could be when your company doesn't have a support contract with them; never had a negative interactions with them.

Which solution did I use previously and why did I switch?

The IT department I worked as part of, implemented the software on their own.

How was the initial setup?

I wasn't part of the deployment process, but my predecessors told me it was surprisingly simple, but I was there for product upgrades and additions which were less friendly, but manageable-again-via the community pages.

What's my experience with pricing, setup cost, and licensing?

It's free.

What other advice do I have?

Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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