Spiceworks Review

​The inventory management is very helpful and works quit well. It is missing some functionality that is needed in a mid-size to large business.

What is most valuable?

The inventory management is very helpful and works quit well.

How has it helped my organization?

Spiceworks has allowed us to inventory our network and the community is great for trouble shooting issues.

What needs improvement?

I would love to see change control added to the product with automated approvals, and the hanging and slowness bugs fixed. Also a better search would be nice.

For how long have I used the solution?

We have used Spiceworks for three and a half years at my current job, but have also used it in the past in a smaller company. It is great for a small IT shop of less than 5 people, but would recommend and more robust system for larger IT teams.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

The stability is lacking. We have to restart the software about one two too times a week.

How are customer service and technical support?

I would give the technical support 8/10 being that the software is free to use. And that they were never able to fix the stability issues.

Which solution did I use previously and why did I switch?

We have move to “I support” for our help desk solution, mainly due to the lack of change control and automated approval’s.

How was the initial setup?

The set-up is very straightforward and easy.

What about the implementation team?

We implemented it in-house.

What was our ROI?

ROI is great as the software is free.

What other advice do I have?

If you are planning on using Spiceworks as you core ticketing solution make sure it will scale to your business needs. I feel the product is good for inventory and simple help desk, I lacks in speed and in the fact that there is no Change Control peace of the ticketing system. On other thing is we have experienced issues with the software hanging up, we have try multiple things to stop this with no avail. It is missing some functionality that is needed in a Mid-size to large business.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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