What is most valuable?
How has it helped my organization?
Keeps our tickets and workflow in order.
What needs improvement?
Can’t think of any off the top of my head. Product works well as is.
For how long have I used the solution?
I've used it for five years.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
I haven’t needed any customer service.
Which solution did I use previously and why did I switch?
This was the first product we used.
How was the initial setup?
I wasn't involved in the setup.
What about the implementation team?
It was implemented in house.
What other advice do I have?
I can tell you it works well and its stable. No issues to report.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 14 2016