It helps track, priorities, knowledge base and manage the incoming tickets from customers and inside projects. Most problems are the system bugs and slowness.
What is most valuable?
Spiceworks managed all tasks of the company on a daily routine.
- Helping track, priorities, knowledge base and manage the incoming tickets from customers and inside projects.
- Giving the employees one place to observe the correct state of the company productivity.
Spiceworks also has a smartphone app that helps you keep in touch from anywhere.
What needs improvement?
Most problems are the system bugs and slowness, also because the product has a web interface that makes a lot of problems like refreshing and information loss. I think that Spiceworks need to make a program for PCs and keep the web interface.
For how long have I used the solution?
I used the Help Desk version on a local server for three months.
What do I think about the stability of the solution?
I encountered with stability problems, but I suspect that it was a local server issue.
How are customer service and technical support?
Spiceworks is a free solution and I have never contacted theircustomer service. Technical Support
I didn’t install spiceworks so I do not know.
Which solution did I use previously and why did I switch?
I have used Commit CRM for 3 years, that solution isn't free and has a nice customer service, a PC program and a web interface. As I wrote earlier that solution costs and my employer didn't want to pay.
How was the initial setup?
I didn’t install Spiceworks so I do not know.
What's my experience with pricing, setup cost, and licensing?
Spiceworks help desk solution is free.
What other advice do I have?
I would advise you to install the program on the company cloud server and keep a daily backup.