Spiceworks Review

It provides the ability to generate custom, very detailed and on-demand or scheduled asset inventory reports.

What is most valuable?

Automatic inventory of network connected assets and ability to add assets that are not connected to network - such as monitors and docking stations.

How has it helped my organization?

Spiceworks replaced our previous attempts to track inventory and Help Desk related issues via spreadsheets. It provides the ability to generate custom, very detailed and on-demand or scheduled asset inventory reports. Help Desk feature was helpful as well, and replaced many walk-ups and tracking of issues via email.

What needs improvement?

The main issue we had with the Spiceworks was always performance related. A dedicated server would sometimes become unresponsive, and would need to be restarted.

For how long have I used the solution?

We've used this solution since Spiceworks version 2.0.

What was my experience with deployment of the solution?

We had no issues with deployment.

What do I think about the stability of the solution?

The server would become sluggish as more assets were populated in the system.

What do I think about the scalability of the solution?

Scalability was an issue. The server would become sluggish as more assets were populated in the system.

How are customer service and technical support?

Customer Service:

Customer support was great, I was always able to find solutions in the forums.

Technical Support:

Spiceworks was very active on forums and was always aware of performance issues and included improvements with every version release.

Which solution did I use previously and why did I switch?

Spiceworks was the best product per our testing, and was recommended by other IT professionals at the time. We evaluated many low cost or free solutions, and none came close to Spiceworks abilities and ease of use. Price was also a big factor during times when management was not looking to spend capital, but still demanded consistent process, asset tracking, and reporting improvements.

How was the initial setup?

Initial set-up is the simplest I've ever seen in such a product. I was able to initiate a discovery network scan in less than a few minutes after initial installation.

What about the implementation team?

In-house team. Just make sure you dedicate appropriately sized server to accommodate the size of your environment.

What was our ROI?

Other than dedicating an ageing server and some initial set-up and configuration time, ROI for a free product is great.

What other advice do I have?

Be aware that Spiceworks free tier is an ad driven product, but you can remove ads for a reasonable monthly fee if needed.

Which version of this solution are you currently using?

6.0
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
The solution is very stable. It's reliable and efficient.
The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.
The most valuable features are the inventory and personalization.
It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.
The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
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