Spiceworks Review

The most valuable features are change management and inventory. There are too many security and resource issues.


What is most valuable?

  • Change management
  • Inventory

What needs improvement?

It's got great potential, but too many security and resource issues. It needs lower resource consumption at the workstation level, reduced network traffic, better device discovery and identification.

For how long have I used the solution?

We've used it since 2009.

What was my experience with deployment of the solution?

There were issues with the deployment.

What do I think about the stability of the solution?

There were issues with the stability.

What do I think about the scalability of the solution?

There were issues with the scalability.

How are customer service and technical support?

Customer Service:

Pretty good, but some issues were unresolvable.

Technical Support:

Pretty good, but some issues were unresolvable.

Which solution did I use previously and why did I switch?

I didn't pick it, it was done by senior IT management.

How was the initial setup?

It's fairly straightforward.

What other advice do I have?

Perform a thorough test and mind your resource usage.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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