Spiceworks Review

We use a Dymo labeller to print both a bar-code and a QR code that links back to the Spiceworks URL for that device.

What is most valuable?

  • Inventory
  • Ticketing

How has it helped my organization?

We use Spiceworks to inventory all of our workstations. We use a Dymo labeller to print both a bar-code and a QR code that links back to the Spiceworks URL for that device. Our techs can use the Spiceworks mobile app and their phones’ built-in camera to bring up all the details of a machine in under a minute.

What needs improvement?

The folks at Spiceworks are constantly expanding the capabilities of their product by partnering and integrating with other vendors. I would love for this trend to continue until Spiceworks has ability to act as an IDS/IPS system all in one. Alienvault alerts have recently been added that bring this vision closer to reality. I would also love to see performance monitoring (think Zabbix) capabilities as well.

For how long have I used the solution?

We've used it for over four years.

What was my experience with deployment of the solution?

We have no issues with the deployment.

What do I think about the stability of the solution?

We have no issues with the stability.

What do I think about the scalability of the solution?

We had no issues with the scalability. As we’ve expanded, we’ve had to add additional resources to the Spiceworks VM. However, the latter is a very typical scenario when business growth causes the demands on a software application to increase.

How are customer service and technical support?

10/10 - I haven’t had many issues over the years, but I do remember posting about having connectivity trouble with a Spiceworks remote agent. I received a timely response and the issue was ultimately resolved.

Which solution did I use previously and why did I switch?

I evaluated Microsoft Service Manager and ZenDesk, but I settled on Spiceworks. The capabilities, ease of use and price point (free) made Spiceworks the obvious choice for us.

How was the initial setup?

The installation was relatively straightforward. I do remember the process for adding an SSL certificate to be a little convoluted.

What about the implementation team?

In house. I recommend dedicating a VM. Use standard ports, 80 and 443 for the webserver and leverage DNS to configure access to Spiceworks via a “user friendly” hostname.

What was our ROI?

ROI is almost immediate because Spiceworks is free and the only investment is time.

What other advice do I have?

The Spiceworks community is a great value add. It certainly helps our team to keep tabs on the industry as a whole. I encourage IT veterans and newbies alike to join and participate.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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