Spiceworks

Spiceworks Review
We use a Dymo labeller to print both a bar-code and a QR code that links back to the Spiceworks URL for that device.


Valuable Features

  • Inventory
  • Ticketing

Improvements to My Organization

We use Spiceworks to inventory all of our workstations. We use a Dymo labeller to print both a bar-code and a QR code that links back to the Spiceworks URL for that device. Our techs can use the Spiceworks mobile app and their phones’ built-in camera to bring up all the details of a machine in under a minute.

Room for Improvement

The folks at Spiceworks are constantly expanding the capabilities of their product by partnering and integrating with other vendors. I would love for this trend to continue until Spiceworks has ability to act as an IDS/IPS system all in one. Alienvault alerts have recently been added that bring this vision closer to reality. I would also love to see performance monitoring (think Zabbix) capabilities as well.

Use of Solution

We've used it for over four years.

Deployment Issues

We have no issues with the deployment.

Stability Issues

We have no issues with the stability.

Scalability Issues

We had no issues with the scalability. As we’ve expanded, we’ve had to add additional resources to the Spiceworks VM. However, the latter is a very typical scenario when business growth causes the demands on a software application to increase.

Customer Service and Technical Support

10/10 - I haven’t had many issues over the years, but I do remember posting about having connectivity trouble with a Spiceworks remote agent. I received a timely response and the issue was ultimately resolved.

Previous Solutions

I evaluated Microsoft Service Manager and ZenDesk, but I settled on Spiceworks. The capabilities, ease of use and price point (free) made Spiceworks the obvious choice for us.

Initial Setup

The installation was relatively straightforward. I do remember the process for adding an SSL certificate to be a little convoluted.

Implementation Team

In house. I recommend dedicating a VM. Use standard ports, 80 and 443 for the webserver and leverage DNS to configure access to Spiceworks via a “user friendly” hostname.

ROI

ROI is almost immediate because Spiceworks is free and the only investment is time.

Other Advice

The Spiceworks community is a great value add. It certainly helps our team to keep tabs on the industry as a whole. I encourage IT veterans and newbies alike to join and participate.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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