Spiceworks Review

​We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route things.


What is most valuable?

Tickets by e-mail, with actions by hastag.

How has it helped my organization?

We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route things. Clients know immediately what is going on with a ticket.

What needs improvement?

The SNMP sniffer requires a lot of work to get right.

For how long have I used the solution?

I've been using Spiceworks personally for over seven years, five in my current environment.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

There were no issues encountered with the stability.

What do I think about the scalability of the solution?

There were no issues encountered with the scalability.

How is customer service and technical support?

Customer Service:

It's great.

Technical Support:

It's great.

Which solutions did we use previously?

I've used and evaluated others - Spiceworks is the best bang for the buck.

How was the initial setup?

Straightforward, aside from the SNMP config.

What about the implementation team?

In-house. I installed and set up.

What was our ROI?

As a free solution, it has provided us a huge benefit, with the only expense being a virtual machine off of an existing cluster.

What's my experience with pricing, setup cost, and licensing?

It's free.

What other advice do I have?

Take the time to set up the SNMP agents to match up with the hardware you know you have on your network. It is a really great tool when it comes time to inventory or track equipment uptime/age.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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