Spiceworks Review

Great asset management features in a free solution that's easy to set up

What is our primary use case?

We primarily use the solution for asset management of our asset collection.

What is most valuable?

The most valuable aspect of the solution is the asset inventory.

What needs improvement?

I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.

It would be ideal if they could add contract management features into the solution in a future release.

Regarding Contract management, I'd like to register all my support/renewal contracts and reminders for renewal.

For how long have I used the solution?

I've been using the solution for about three years.

What do I think about the stability of the solution?

The solution is very stable. It's reliable and efficient.

What do I think about the scalability of the solution?

The scalability is okay, but it could be improved. We have about 800 users currently. We don't plan to increase usage at this time.

How are customer service and technical support?

We've never reached out to technical support, so I don't have any experience with them.

Which solution did I use previously and why did I switch?

Previously, we used Manage Engine. It was a bit slow, and a little bit old, which is why we switched.

How was the initial setup?

The initial setup was straightforward. Deployment typically takes an hour or less. You only need one person to deploy the solution and two people for maintenance.

What about the implementation team?

We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The solution is free. We're not paying for any licensing or other costs.

Which other solutions did I evaluate?

I didn't evaluate other options before choosing Spiceworks.

What other advice do I have?

We use the on-premises deployment solution.

I would rate the solution nine out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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