Spiceworks Review

A stable solution with a straightforward setup and excellent technical support

What is our primary use case?

We're primarily using the solution so that we have all of the information about our IT assets, and network management. Spiceworks has good tools for that.

What is most valuable?

The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.

What needs improvement?

It would be nice to connect multi Spiceworks servers together to get all of the information across different sites. Currently, Spiceworks works only on a local site, not multiple sites.

It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is very stable.

How are customer service and technical support?

Technical support is very good. I'd say we're 95% satisfied with it.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

We're using the community edition of the solution.

I would rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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