Splunk Cloud Review

A flexible and feature-rich product, but the documentation needs to be improved


What is our primary use case?

We have a public URL that allows anyone to authenticate for ADFS. This allows them to connect using Active Directory. 

What is most valuable?

The most valuable feature for me is the flexibility of being able to send the log to the https endpoint. I know that it is possible to export the logs, although it is easier for me to communicate with the endpoints concerning what I am interested in.

This is a feature-rich product.

What needs improvement?

Although there is documentation available, it is really hard for me to find relevant topics on what it is that I'm searching for. For example, when something goes wrong, I can spend hours trying to figure out the problem and have nothing to refer to. I find that it confuses me somewhat, so it is something that can be improved.

I feel that technical support can be improved because it is always done through the use of a support ticket, which is not very convenient.

Setting up and configuring integrations are not easy to do. 

For how long have I used the solution?

We implement this solution within the past year.

What do I think about the stability of the solution?

Splunk Cloud is quite stable. I do not remember having any issues with bugs or glitches.

What do I think about the scalability of the solution?

I would expect that the scalability is quite good, albeit expensive.

How are customer service and technical support?

Technical support is okay, although they are not as quick to respond as I believe they should be. I feel that some of the support processes are not very convenient.

How was the initial setup?

The initial setup is straightforward, although we still revisit it. We started several months ago and are still trying to set it up in a more structured way. Really, we are still in the deployment stage in some regards because we are struggling with exactly how it should be set up.

What about the implementation team?

We had some assistance from a consultant after the initial setup was completed. It worked well for simple uses, but now, we have some help in trying to configure it to meet our needs.

What's my experience with pricing, setup cost, and licensing?

The price is something that people complain about.

What other advice do I have?

My advice to anybody who is implementing Splunk Cloud is to dedicate the time and resources required to learn it and use it. Investigate the features.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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