How has it helped my organization?
The fact that it doesn't aggregate the information up, it's very good at troubleshooting. The fact that you have all the information there, it's very easy if you require the information to go back and get it. It's very quick when you're doing a report or when you're looking at something, it's very quick to give you the information. How it improves how we function: its ease of use and its responsiveness.
What is most valuable?
The most important feature is just the fact that it doesn't aggregate the information up, and I can look at detailed information going back quite a long time. I find that useful in my role.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Overall it is quite stable when. The main issue I've seen, in the last six months to a year, is when I upgrade I seem to be hitting bugs. The upgrade won't go smoothly and I have to engage support. These things happen when you upgrade, it's not the end of the world, but from a stability point of view, the only time I've so far, is during upgrades. And there have been one or two bugs that I've seen across the years, but overall it's quite a stable product.
What do I think about the scalability of the solution?
At least in our deployment, I wouldn't say we've had any scalability issues as of yet. For our environment it seems to be okay.
How are customer service and technical support?
I have to say they're quite very good. I've never had any issues getting in contact with them. They're quite responsive, so I can't really complain about that.
Which solution did I use previously and why did I switch?
I've been using the same product in my environment for all the time I've been here.
As Statseeker has released extra features into the product, we have migrated sections of other tools. We have stopped using other tools for various things that we migrated into Statseeker. Why did we switch? It came back to either quickness of reporting, or the fact that other tools did aggregate the information up over a timeframe; with Statseeker we can go back over a time and actually have a look at stuff. The previous product we were using, it would age out the information or aggregate the information up. So, we weren't able to look back in an extended timeframe.
How was the initial setup?
I haven't had to set up the product myself. I've had to build a new server and migrate from the old server to the new server. If I was to treat that as an installation, it was relatively okay, apart from running into one or two technical issues which I had to troubleshoot and to fix. Once I got passed that technical issue, to actually install the product was relatively simple, and to get it up and running was relatively simple.
What's my experience with pricing, setup cost, and licensing?
One thing that needs improvement is how it's licensed. I understand historically the company licensed it off a same charge for everyone. I understand the company needs to make money, but how they introduced the tiered licensing model, and then multiple layers of licensing was a bit of an issue. So, on the whole, coming up with a licensing model that isn't confusing and complicated and is easy to understand would be one way to improve the product.
In terms of licensing, I would say, talk to Statseeker and find out because historically there was multiple layers of licensing. It's confusing. Read through it, try and understand it, ask lots of questions, and make up your mind what you want to do.
They have told me lately that they're changing how they license stuff, but they haven't made that - as I understand it - in their marketing material public knowledge as of yet.
But I would basically say, if somebody was asking me what do I think of the licensing, I would say that at the moment it's a bit convoluted. It's confusing. Some of their basic licensing model is a bit of a ripoff. If you go over five or ten support calls in the basic licensing model they start charging you for support calls. I think that's a bit rich.
They need to make sure they don't price themselves out of market. They've been quite flexible in the last six months, and they've been good in negotiating the costs, but those are my two main things: making the licensing model easier to understand, and keeping their cost competitive compared to the rest of the market.
Up until we actually talked to Statseeker, and Statseeker came and gave us an enterprise licensing model for multiple accounts, I would have said the pricing was not good value. The fact they've come to the party now and given us a very good discount, I would say it's probably about right, the pricing they're giving us now. But the retail pricing, if I went out and, as a separate company, and asked for pricing for one account, I probably would say their retail pricing is not competitive. The fact that they've given us a discount now because we have multiple servers across multiple accounts, I would say that pricing is about right, but not their retail pricing. It's too expensive.
I would say you would need to understand the licensing model and figure out which one you want to buy and for what reasons. It's not a simple, "Just sign up."
Which other solutions did I evaluate?
I came into the environment after it was already built. We did compare it against another product to see if the other product could take over from Statseeker, and we determined that that was not possible. We have that other product in our environment and it does other tasks that Statseeker can't do. So, when we evaluated another product against it, we found it wasn't up to what Statseeker could do.
I do know of one or two products out in the market that are targeting themselves at the same niche that Statseeker has. That being said, I have not really played around with Statseeker's competitors and played them off each other as of yet.
What other advice do I have?
From an end-user point of view, I would say it's fairly intuitive once you've got it up and running, once you've spent some time on it. It's a fairly intuitive product as to how to generate reports. It just takes time to work your way through it. Maybe you could get a trainer or a subject matter expert to show people how to do stuff, but the more time you spend on the product, the more you get to understand it, and the easier it is to use. It's not super-complicated to use. There's a reasonable number of instruction videos from Statseeker. It's not a complicated product to use from an end-user perspective and to get people up to scratch.
If you need a product that's able to monitor all the ports in your environment or all the ports that you want, this is a great product to use. Statseeker is quite flexible in tailoring the product, spending time tailoring the product with you. It's fairly low maintenance. It's quite quick.
It's a good tool at what it does, but it's not a tool that you would install in a network operation center to deliver alerts to your tier-1 operators. It's not a Zenoss or an HPE OVO, it's more of a tool that's an eyes-on-glass type of thing. It works in its own niche.
My advice would be, you have to figure out what you actually want the tool to do, and whether or not what you want is what Statseeker is going to give you. We have multiple tools in our environment, which address separate areas, and Statseeker can't do everything. So before you buy it, figure out if the capability the product has is actually what you're trying to address.
I'd give it an eight out of 10, and the reason is it's a very all round good product, but for quite a long time the impression that we got was they weren't developing the product. There weren't any new features coming out. Now that being said, over the last year or two, it seems like they've had new personnel come on board, and they've started to put in new features, and started to be more customer focused; they've started to develop the product. But if they want to stay in the market, in my opinion, they need to keep on developing the product and adding features, because there are other players out in the market that they seem to be constantly adding new features and tweaking the product on quite a regular basis.
That being said, I haven't tried the competitors' products, but it seems to me, the other players in the market are developing product at a rapid pace. So they need to keep up.
It's servicing our requirements at the moment and Statseeker is very flexible. When we ask them, "Can you put this feature in?" they'll work with us and help us out, but we're just one account. What I'm trying to say is, I could see how, if I was a person comparing products at the moment, if there was a fresh environment, I would probably play Statseeker off against the other main competitor, which I believe is AKIPS, and I would tick which one I like the most and serves my need the best, and to be honest it might not be Statseeker.
Statseeker is a great product. It's doing what we need. But if we wanted to switch over to another product it would require a lot of work, because there is all sorts of stuff we do with Statseeker which we would have to rewrite. We're a happy enough customer at the moment, but that might not be the case if I went somewhere else and somebody said to me, "You need to buy a product." Would I necessarily buy Statseeker? Maybe I would, maybe I wouldn't. That's why I'm giving it an eight, because I'm not automatically saying I'm going to implement this wherever I go. If I need to address an issue that Statseeker can help me out with, and if a company was coming to me saying, "This is your budget," then I would compare it with other products beforehand.