What is most valuable?
Comp and Recruitment: They really bring value for the managers and cost savings to HR. They are the easiest to use without additional instructions. The feedback received from the managers is very positive and they can also understand the benefits to their own organizations. E.g., in Compensation, a manager can manage the whole team at once and ensure they’ll implement the pay policy and guidelines.
How has it helped my organization?
There are top management recruitments where Recruitment has been utilized without using external recruiters.
What needs improvement?
LMS, the admin tool, is quite complex and requires a lot of admin work. The admin tool in LMS is a ‘system inside another system’ as the former Plateau, and the logic is not so self-evident as it is in BizX modules. SuccessFactors has ensured well that the LMS user experience continues but the admin tool is still separate from the BizX admin centre.
For how long have I used the solution?
I have used it since 2011. We currently use SuccessFactors EC, Comp. PM&GM, Succession, LMS, Recruitment.
What do I think about the stability of the solution?
I have only encountered temporary performance issues, lasting a couple of hours. These are very rare anyhow.
What do I think about the scalability of the solution?
Based on my experience, the system can be very flexible and easily configured based on the company requirements.
How is customer service and technical support?
Of course, the level of technical support depends on your support model and whether you are taking the support directly from SuccessFactors or from the partner. However, partners cannot impact the technical settings too much. My experience is that SuccessFactors has done a lot of enhancements to their support during the year.
Which solutions did we use previously?
We previously used SAP HR. The most important reasons for changing the system were user experience, data visibility (portal) and cost savings.
How was the initial setup?
Initial setup was straightforward, as global and lean master data was maintained in the previous system.
What's my experience with pricing, setup cost, and licensing?
The most important is of course what systems you are able to implement (aggressive or less aggressive implementation) and then consider the implementation and license plan. It is also very important to find and select a partner that understands your company-specific complexity, are experts in implementation and not having extra costs (CRs). I think the partner selection is a key for keeping the costs in plan.
Which other solutions did I evaluate?
Before choosing this product, an evaluation was done.
What other advice do I have?
You don’t need be an expert in this tool area but you should consider carefully, what is your company’s target? Shall managers use the system or only HR? Are you only migrating the old system to the new or are you trying to fully utilize the new system? However, the most important is, of course, your internal resourcing and how ready your company is for the cloud implementation (e.g., global identity management, standardized workstations)? The implementation of SuccessFactors modules is usually very easy and standard, but the complexity comes with the relationships to other topics (e.g., integrations).
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 01 2017