SuccessFactors includes a variety of talent solutions, core HR, collaboration tools and workforce analytics.
One of the talent solutions is a learning management system (LMS), which is also my main area of responsibility. Based on my overall experience in the SAP world, I consider the LMS a key component-tool to engage people across the organization. It might be challenging to set it up and align with clients' requirements. However, once it is done, it becomes very handy and easy to use from a user perspective.
It is attractive enough to come and launch this application on a periodical basis due to its user-friendly interface and intuitive functioning.
Shorter implementation timelines (comparing to on-premise SAP solutions), quicker response on configuration change cycles, modern look and mobile integration possibilities: Everything together makes SuccessFactors LMS a well-recognized and demanded talent solution across different types of organizations.
Improvements to My Organization
It provides easier access to corporate learning contents and advanced tracking possibilities.
Room for Improvement
SuccessFactors LMS generally is not a financial system. However, some of the clients previously asked for more advanced financial integrations; mainly invoice processing and mainly with external systems. Learning functionality, in this case, hardly can fulfill the requirements. On the other hand, there is actually ongoing improvement in this area, and new features are introduced on a periodical bases. Definitely a positive sign.
Use of Solution
I have used this product for three years.
We had stability issues from time to time.
We have not really had scalability issues.
Customer Service and Technical Support
Technical supports gets 4/5.
Previously, we used SAP ERP. Then we jumped into the cloud world.
Setup was really straightforward with a simple implementation road map and an open configuration that can be easily or mostly supported by local company admins.
Pricing, Setup Cost and Licensing
Be prepared for price surprises. It’s quite expensive. However, once you have maintained and started utilizing it correctly, it should be a great payback on your resource development.
Work on requirements. Clear vision will simplify the roadmap. Prepare your master data if any. Start with easy processes implementation and usage, if possible, rather than focusing on complex heavy processes that are not obviously needed across the organization. Use the opportunity for reorganizing or at least structuring your business processes.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner.
Feb 01 2017