SugarCRM Review
The user interface makes it difficult to use over time. It is a good, basic out-of-the-box solution.


What is most valuable?

The ease of setup and stability.

How has it helped my organization?

It was used for a period of time as our primary CRM for handling clients.

What needs improvement?

The user interface (UI) needs improvement.

For how long have I used the solution?

Less than a year.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How is customer service and technical support?

Customer Service:

I did not use the customer service.

Technical Support:

Not applicable.

Which solutions did we use previously?

Infusionsoft. We were trying out SugarCRM based on Central Station rankings.

How was the initial setup?

It was straightforward to set up.

What about the implementation team?

In-house setup.

What was our ROI?

Low. The UX was such that it limited the use of it.

What's my experience with pricing, setup cost, and licensing?

It is a strong basic CRM, however the user interface makes it difficult to use over time.

Which other solutions did I evaluate?

Infusionsoft and Salesforce.

What other advice do I have?

Good, basic out-of-the-box solution, however, in my estimation not a long term play as the design flow and user interface make it a true chore to enter data. Feature rich, but not designed with the end in mind or for user fluency. Too many clicks required for navigating.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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