SugarCRM Review

The user interface makes it difficult to use over time. It is a good, basic out-of-the-box solution.


What is most valuable?

The ease of setup and stability.

How has it helped my organization?

It was used for a period of time as our primary CRM for handling clients.

What needs improvement?

The user interface (UI) needs improvement.

For how long have I used the solution?

Less than a year.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

I did not use the customer service.

Technical Support:

Not applicable.

Which solution did I use previously and why did I switch?

Infusionsoft. We were trying out SugarCRM based on Central Station rankings.

How was the initial setup?

It was straightforward to set up.

What about the implementation team?

In-house setup.

What was our ROI?

Low. The UX was such that it limited the use of it.

What's my experience with pricing, setup cost, and licensing?

It is a strong basic CRM, however the user interface makes it difficult to use over time.

Which other solutions did I evaluate?

Infusionsoft and Salesforce.

What other advice do I have?

Good, basic out-of-the-box solution, however, in my estimation not a long term play as the design flow and user interface make it a true chore to enter data. Feature rich, but not designed with the end in mind or for user fluency. Too many clicks required for navigating.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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