SugarCRM Review
The user interface makes it difficult to use over time. It is a good, basic out-of-the-box solution.


Valuable Features

The ease of setup and stability.

Improvements to My Organization

It was used for a period of time as our primary CRM for handling clients.

Room for Improvement

The user interface (UI) needs improvement.

Use of Solution

Less than a year.

Deployment Issues

None.

Stability Issues

None.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service:

I did not use the customer service.

Technical Support:

Not applicable.

Previous Solutions

Infusionsoft. We were trying out SugarCRM based on Central Station rankings.

Initial Setup

It was straightforward to set up.

Implementation Team

In-house setup.

ROI

Low. The UX was such that it limited the use of it.

Pricing, Setup Cost and Licensing

It is a strong basic CRM, however the user interface makes it difficult to use over time.

Other Solutions Considered

Infusionsoft and Salesforce.

Other Advice

Good, basic out-of-the-box solution, however, in my estimation not a long term play as the design flow and user interface make it a true chore to enter data. Feature rich, but not designed with the end in mind or for user fluency. Too many clicks required for navigating.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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