Sumo Logic Review

We have used it many times to find a root cause of a live issue, then fix the problem in the applications


What is our primary use case?

We use it for monitoring and alerting on application logs.

How has it helped my organization?

We have used it many times to find a root cause of a live issue, then fix the problem in the applications.

What is most valuable?

  • The tools that they have for searching through logs.
  • Doing log comparisons.
  • Time shifting the logs.
  • The dashboards are good.

What needs improvement?

We would like the ability to drill down into a dashboard and get into deeper levels.

Some of the operations and security team members don't think Sumo Logic does as well as Splunk in their field. Sumo Logic could possibly do more work with security teams and the operations side to bring in some additional features that Splunk has which Sumo Logic doesn't.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

We put a good amount of strain on the product, and it has held up very well.

What do I think about the scalability of the solution?

It scales very well. Our environment has several hundred applications running on it with about a 1000 hosts.

How is customer service and technical support?

Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support.

How was the initial setup?

The integration and configuration in the AWS environment was very easy. They published some sample code for integrating with Lambda and other technologies, and it is pretty easy to get there.

Which other solutions did I evaluate?

We also looked at Splunk. However, Sumo Logic was better liked by the developers. It had a more intuitive interface and a better set of tools for analyzing logs to do root cause analysis and caching. We chose the product based on the input from the developers who did the analysis.

What other advice do I have?

I would recommend Sumo Logic. It is easy to use. The culture at Sumo Logic seems to be developer focused. The product is good. The developers are able to use it to get their job done quickly and easily. It fits into the developer's workload. The support is excellent.

We use it in both AWS and on-premise. It tends to work the same in both cases.

We have integrated it with Beanstalk, Lambda, and EC2, and it integrates very well. Though, they have some work to do on the containment side, at least with EC2.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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