What is our primary use case?
It is a web-based proxy - it's a cloud proxy.
Its use case is mostly for customers who need URL filtering, who need a proxy for blocking access to different websites, and ICAP if the proxy supports it.
The functionality is exactly the as same as ProxySG, Symantec's Blue Coat on-prem proxy, but the benefit is that the infrastructure doesn't have to be managed. You don't have to patch it, you don't have to do anything.
What is most valuable?
In terms of the most valuable features, I like the ICAP capability and URL filtering the most - these are what most people look for when they look at a proxy, whether on the cloud or on-premise. The authentication is also valuable.
What needs improvement?
They should have a tool to help with the deployment. It is needed to point all the clients to the proxy.
I don't think either vendor has a deployment tool as such.
Also, Zscaler has something called the Zscaler Internet Access which also acts as a signin box on the next-generation firewall. WSS doesn't do this.
For how long have I used the solution?
For website security, I worked with it for only a year when I was in Symantec. We supported a few customers who had purchased this product.
What do I think about the stability of the solution?
In terms of stability, it's fine. We have never had downtime because availability is AWS' responsibility because it is hosted on their servers. So availability is not an issue.
What do I think about the scalability of the solution?
I have never had any issues with scalability or availability because both are using a good back-end infrastructure.
How are customer service and technical support?
I used to be a part of Symantec so I did work in tech support. Even as a partner, I've been contacting them.
Their technical support is okay. Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours.
How was the initial setup?
The configuration is pretty straightforward for both vendors. It's plug and play. Because they give you access to the cloud console, as soon as you log in you can get started. If you have all the clients pointing to the cloud proxy then it's just plug and play.
What other advice do I have?
Symantec Complete Website Security works similar to Zscaler, but I think Zscaler is better. For a web-based proxy, I think Zscaler would be my top choice, based on the feedback I have personally received from my customers. The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now. I think it will be okay in February but for now, I think Zscaler is the best cloud proxy.
On a scale of 1 - 10, I'd rate it a six or seven due to a lack of features compared to its competition.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)