Symantec Cyber Security Services Review

Ease to configure and use, and the management portal is helpful

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our customers. It is for managed security and our clients use it to protect their company data and infrastructure.

What is most valuable?

The most valuable feature is the management portal.

The threat ranking feature is good.

This product is easy to use.

What needs improvement?

This solution needs to improve with respect to zero-day attack response.

Technical support is slow and needs to be improved.

For how long have I used the solution?

I have been working with Symantec Cyber Security Services for about ten years.

What do I think about the stability of the solution?

We have not had any trouble with stability issues.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

Technical support is poor these days and they are slow to respond. It seems that they have some internal problems.

How was the initial setup?

This is not a complex product. It is easy to set up, configure, and use. The deployment takes about five days.

What other advice do I have?

This solution is ok but they have problems with providing support. It may be related to the sale of the product to another vendor. For now, I would not recommend it. However, perhaps in three or six months, things will improve and I will reconsider.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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