Symantec End-User Endpoint Security Review

Great administrative control, reliable technical support, and easy to implement

What is our primary use case?

We basically use the solution for endpoint protection.

What is most valuable?

The single-pane management is the solution's most valuable feature. It makes administrative control very easy.

What needs improvement?

I'm not sure if the solution can improve that much more. Right now, for me, I'm asking the question "How does Defender stack up against the product we're paying for?" 

Defender comes with Windows 10 and we have Windows 10 throughout our environment. With that being free, we're asking ourselves why we would pay for another solution that's sort of redundant.

I know they were just bought out by Broadcom and there have been some difficulties with Broadcom as far as getting license renewals, etc. Mostly, due to the fact that it's confusing, even for the vendor, people are turned off by it. The vendors are telling us that it can take weeks for them to get a renewal quote, nevermind the actual renewal.

I've actually had to call Symantec myself because my vendor said "Well, we're going to try it, but it's going to take weeks to get an answer from them." In the end, it was internally expedited and I got the answer the next day, however, that's an exception, not the rule.

I know a number of people that have left just because of the fact that when Broadcom first bought them, and their licensing ran out, the company provided a temporary license and then another instead of dealing with a proper license. One had to argue for another renewal or for them to promise to give them the proper license in the third month. He finally got it, however, it took three months of begging. That doesn't seem right.

For how long have I used the solution?

I've been using the solution for about ten years at this point. It's been at least a decade.

What do I think about the stability of the solution?

From a usage point, it's very stable. With the new company Broadcom, that's taken them over, I know they've had some shakeups. My concern is whether or not Broadcom continues to support it going forward. If they do I'm fine with it. If they don't or they start having failures in their support, then I'm going to have to leave them.

What do I think about the scalability of the solution?

I don't know enough about the scalability to really have an opinion on it, one way or the other. I wouldn't be able to comment on it.

Currently, we have anywhere between 100 and 500 users on the solution.

How are customer service and technical support?

I've used technical support in the past. They've always been okay. We've had very few incidents where we've had to have to call them and ask for assistance. Out of those incidents, in my recollection, the last one was probably a couple of years ago, but those incidents were quickly resolved. 

I would say, overall, we've been satisfied with their level of service in the past.

How was the initial setup?

The initial setup wasn't complex at all. It was very straightforward. However, in our case, the initial set up was 10 years ago. Its been a very, very long time. I can't speak to what it is like right now. It may be different, or just as easy.

What's my experience with pricing, setup cost, and licensing?

We're a not-for-profit. We do get exceptionally good pricing, however, I cannot say exactly what the costs are for us on a monthly or yearly basis.

What other advice do I have?

We're just a Symantec customer. We aren't a partner or reseller.

We're currently using the latest version of the solution.

Overall, we're pretty happy with the product.

I would tell other organizations considering implementing it that it's a great tool. My concern again would be if Broadcom doesn't really invest in the product's success. Often companies will buy out their competitors and/or they'll buy out a product line thinking that they want to get into that field. Then they turn around and they dump the product line after a year or two and decide, "Well, I guess we don't want to go this way," or they are just buying it out to get rid of the competition.

My concern lies in the new company failing to come through on updates or the delivery of the service. It remains to be seen whether they're going to fail, or whether they're going to continue to support the product and keep it as a high-end solution.

So far I've been very happy with them. I would rate them overall as fairly high, maybe a nine out of ten. The only thing that worries me as a user is whether or not Broadcom is going to continue to support them going forward.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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