Symantec End-User Endpoint Security Review

Has good anti-virus and firewall policies but their support has been lacking


What is our primary use case?

We just use it mainly for workstation protection.

What is most valuable?

The anti-virus and firewall policies are the most valuable features of this solution.

What needs improvement?

I think it's a good product but we've had some problems with their support and service. From the beginning of this year, I haven't been able to reach their support. 

Last year, the support wasn't bad but this year I wanted to renew their license, but I can't reach anybody from their company.

We don't have any plans to replace them but we haven't been able to renew a license. 

Sometimes there is a conflict with Windows 10 updates. There is a Windows server or Windows workstation startup after installing the new Windows update. We contacted Microsoft and they said the device caused an issue.

For how long have I used the solution?

We have been using Symantec for eight years.

What's my experience with pricing, setup cost, and licensing?

We were using some traditional licensing. Our company is a nonprofit, so we have a different price pricing model.

What other advice do I have?

The most important thing is the cloud management. I would like to see behavior analysis. These two things will be most valuable to the user.

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

14
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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