Symantec End-User Endpoint Security Review

Scales well and the support is good, but the reporting can be improved


What is our primary use case?

We use this product for endpoint protection.

What needs improvement?

The reporting could be improved.

For how long have I used the solution?

I have been working with Symantec End-user Endpoint Security for between four and five years. More generally, I have been working with Symantec products for almost 15 years.

What do I think about the stability of the solution?

Stability-wise, it is very good and we have had no trouble.

What do I think about the scalability of the solution?

We haven't had issues with scalability. We have approximately 1,000 users.

How are customer service and technical support?

Technical support is pretty good and we haven't had any issues.

How was the initial setup?

The on-premises installation is a little bit difficult.

What about the implementation team?

We have an internal team for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The EDR options are costlier than other products.

Which other solutions did I evaluate?

We are currently exploring the option of upgrading this solution with a product from CrowdStrike or Symantec.

What other advice do I have?

This is a good product and other than with reporting, we don't have any issues with it. I would recommend it to others based on this. There is also the issue of cost, as it is now much higher after it was acquired by Broadcom.

We are thinking about moving to the cloud, but this will require an enterprise license and it costs more when compared to the current trend in the market. This is one of the reasons that we are looking for another vendor.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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