Symantec End-User Endpoint Security Review

A straightforwards setup with good pricing and good real-time updating capabilities


What is our primary use case?

We're primarily using this solution for our workstations.

What is most valuable?

The product is a good antivirus in terms of the fact that it can do real-time scanning and scheduling. We can plan scans for the weekend. We can also control it on the server for all the clients it manages. 

The solution gets real-time updates of virus definition files from the internet. If there is any malware attack or something, then it can immediately download and apply it to the clients.

The initial setup is straightforward.

The pricing is pretty good. We don't find it too expensive to have in our organization.

What needs improvement?

We've had some issues with the performance. There have been some minor hiccups. Now it's better. Initially, it had some issues, not for all, but some of the systems only. We had applied a fix that was released in the 14.1 version. By 14.2 they fixed the issue. Ever since we applied 14.2, it's good.

During the scanning time, it could be less intrusive for the users. Right now, it's not exactly working quietly in the background.

Technical support could be more responsive.

For how long have I used the solution?

I've been using the solution for six years at this point. It's been a while since we began working with it.

What do I think about the stability of the solution?

While we've had issues with stability in the past, since version 14.2 it hasn't been a problem. We no longer have issues.

What do I think about the scalability of the solution?

The resources can be expanded with more load and all, however, I'm not sure how scalable it is in terms of expanding it.

Internally, there are likely 800 users that use this product.

How are customer service and technical support?

We've dealt with technical support in the past. They are okay, however, they could be faster in their response time. We're not fully satisfied with their level of service.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is not too complex. It's pretty simple and straightforward. A company shouldn't have too much trouble with the implementation.

The installation of the server would have taken few hours, however, on the client site we attracted an automated installation, so it deployed from the server and we can pose the agent to the server from the client.

We had a manager and two consultants that handled the implementation.

What about the implementation team?

We had a consultant assist us with the client.

What's my experience with pricing, setup cost, and licensing?

We need licenses to use the product, however, the pricing is reasonable. It's not too expensive.

What other advice do I have?

I'd recommend the solution. I'd rate it at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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