What is our primary use case?
The primary reason we use the solution is to protect the device and to be sure there isn't any kind of malware. The device is protected from any kind of malware is the basic level of the solution. We use the control applications to blacklist applications that we don't need to use, and that we have blocked on the Microsoft group policy. We use the antivirus to do the same thing. That way, if the final user tries to install any non-approved software, the antivirus removes or blocks the application.
What is most valuable?
The protection against any kind of malware is the most important feature of this product. It really helps to keep the operations system clean.
The product has been quite stable.
We've found the scalability to be very good.
What needs improvement?
Today, it's just a question of understanding the update package of the operating system as the antivirus software in and of itself is not enough.
This is due to the fact that if I have not updated Windows, I have a huge breach of security. The idea for us, from our point of view, is that the antivirus needs to understand how if Windows is safe. If the operating system is safe, the antiviral has less work to do. From a security point of view, both of them need to work together. It's not just the task of the antivirus to keep all the computers safe. The operating system needs to be updated too.
The operating system and the antivirus need to communicate better with each other and exchange information so that I know everything is secure. It needs to be more clear when things aren't aligned and need to be repaired, in order to avoid the risk of a security breach.
The technical support could be a bit better.
For how long have I used the solution?
We've been using the solution for just about a year or so. I'm quite new to the company. That said, it's my understanding that the company has been using the solution for about six years or so.
What do I think about the stability of the solution?
The stability is very good. It's reliable. It doesn't crash or freeze. There are no bugs or glitches. It's quite good.
What do I think about the scalability of the solution?
We have no problem with scalability so far. We are a growing team and company and so far it's been growing with us. It scales well.
As of today, we have around 4,000 users, however, we are still growing.
How are customer service and technical support?
Technical support is a bit of an issue. In Brazil, when we need technical support we use a partner. Every time that we contact Symantec, it will take a long time to get the answer. The primary contact is the partner who implements the software here. It's a local company from Brazil that handles all the support information and services for us. We just needed to make contact with Symantec one time however, the answer was so long that the partner got the answer to us first and therefore we really stopped trying to directly reach out.
How was the initial setup?
We don't have too much trouble with deploying the solution.
We have a policy software that controls all the policies and deploys with the software. I really don't know too much beyond that, however, as we have a security team that handled the installation, deployment, and maintenance. I haven't heard anything negative, however, which makes me assume everything is very straightforward.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. The fee was paid last year, however, I don't have access to the exact costs. It may have been renewed before I started working with the company.
Which other solutions did I evaluate?
Today, we are looking at Kaspersky. We want to see if it can handle dealing with Windows updates in a better way than Symantec. They have some interesting features that take a pretty deep look inside the Windows system in order to protect it. We feel the antivirus needs to go farther into the Windows system and down to the endpoints themselves and really take a look around in order to effectively protect it from attacks. We're currently searching for more information to see how Kaspersky stacks up.
The pricing is also quite different between the two solutions and this may affect our decision as well.
What other advice do I have?
We're just a customer and end-user.
I'm finding that, in Brazil, Symantec's services need to be closer to the customer and the antivirus itself is not enough for an IT department to keep the company safe. It can't just protect user data. It needs to go further and protect all of the company's devices and software.
I can have the best antivirus software, however, we find that if our Windows disk is not updated or has a security branch, something can attack the security branch in the Windows and sometimes it's a virus software. That's why Windows needs to work more closely with this product - or any antivirus.
In general, I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?