What is our primary use case?
We are providing endpoint protection services. Our customers are very basic, and they usually enquire about endpoint protection, mainly antivirus. We try to explain to them about the threats and suggest that they go for endpoint security. We suggest this solution because it is a cloud-based solution, and they don't need to spare a VM for it. However, most of the time, they insist that nothing will happen to their system, and they just want to renew their endpoint protection system. They are usually not aware of ransomware or other threats.
How has it helped my organization?
I recently checked with a customer, and the feedback that we have got from this customer is that it is catching almost all pirated applications. They are very happy with it. The customer was using a few pirated applications, and it blocked all those applications. The IT person was able to convince them to go for genuine applications.
What is most valuable?
Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes.
What needs improvement?
More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow.
The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec.
For how long have I used the solution?
I have been using this solution for just one year.
What do I think about the stability of the solution?
How are customer service and technical support?
Initially, our customer had a problem with SSO, and they contacted Symantec's technical support. They got immediate support, but the support that they received was not good.
How was the initial setup?
Initially, it was a bit complex, and we spent some time understanding it. Since then, it has been straightforward. We know where exactly everything is. We have become familiar with it.
What about the implementation team?
We usually set it up for our customers.
What's my experience with pricing, setup cost, and licensing?
It is cheap. It is especially cheaper than Malwarebytes, which is three times higher than this. It is also cheaper than Cisco. Its price is almost similar to Bitdefender, Gravity, and CloudZone.
What other advice do I have?
Before recommending a solution, we check out the new features in each solution because we provide constant support. I would recommend this solution if a customer's requirements are basic. Similarly, if you are concerned about the price and looking for a safer option to secure your endpoints, you can go with Symantec.
It lacks certain features that are there in other solutions. There are certain features that are available in Bitdefender, but they are not there in this solution. I'm also not sure how good is its anti-ransomware protection.
I would rate Symantec End-User Endpoint Security a seven out of ten. As compared to other solutions, I don't find it to be a great solution, but our customers are very satisfied with it, and they would rate it at least an eight out of ten.
Which deployment model are you using for this solution?