What is our primary use case?
Our primary use is implementing the solution for our clients. We are an official partner for Symantec and implement it for clients but we are also using that same solution. Most of the clients are on-premises installations although we do have some clients using cloud and hybrid-cloud deployments.
So between our clients and their usage, we have experience with representatives who are using all the server deployment types. But the vast majority still stay with the on-premises deployment. This is especially true for banking customers who have stricter requirements for regulatory compliance.
What is most valuable?
From the commercial side when I'm talking with our customers about Symantec, I talk about how it is a true enterprise-wide solution. Symantec Endpoint Encryption is an all-in-one solution that is completely expandable. With this product, Symantec addresses enterprise concepts. They developed an enterprise solution, they understand and have a good sense of enterprise requirements, they help you manage a huge number of users, they made solutions for the user to sync their enterprise databases and assign data policies, and they have features for blocking access. All the solutions for this Symantec product are integrated into one place. All of these features make it easier to help convince the customer about the quality and utility of this Symantec solution.
What needs improvement?
From the technical side, I am fine with the features as they are, I am not sure where they might have the need for improvement, and I don't have a solid opinion about it. For the Symantec company and products, they need to engage in more marketing activities in the Middle East because they are not focusing on our needs.
They need some stability in their own business structure because they have been buying a lot of companies that go out of the market. There are so many changes that Symantec makes that the ordering systems become affected. Sometimes it has been nightmarish to just finish transactions on Symantec systems because of all the product fluctuation. They need to review the channel procedures, their internal procedures from the distributor and have some activities with their consumers to be more aware of the market.
I think in general that they need to be more conscious of the potential in the Middle East and have a better presence, but I don't know what else they can provide as far as functionality. From my standpoint, all that I need, I found in their solution. The product itself is very good but they have organizational issues.
For how long have I used the solution?
I've been working with Symantec Endpoint Encryption for longer than 10 years.
What do I think about the stability of the solution?
There is no problem with product stability. The company stability is another issue. The parent company needs better organization. It does have some effect on the end-user, but that is not the stability of the product itself.
What's my experience with pricing, setup cost, and licensing?
I personally think that the pricing is fair. On the other hand, and I think it is because the company is not stable from the division perspective that there are some issues in the price list and with the distributor in Egypt. They have some workarounds for this to mitigate the issue. But in the past, the company and the pricing were more stable than nowadays.
What other advice do I have?
On a scale from one to ten where one is the worst and ten is the best, I would rate Symantec Endpoint Encryption as an eight out of ten. There is room for improvement and I think they need to make more effort here, but I would still totally recommend Symantec products and I'm a fan of Endpoint Encryption as a mature solution.
Which deployment model are you using for this solution?