What is our primary use case?
We work with Symantec DLP and Endpoint Protection as our main security solutions. We have deployed Endpoint Protection for a few customers and for our own organization as a test: Endpoint Protection, Email Security, and DLP.
We are a partner but we are a user as well. Our company has more than 100 employees and our group, which is made up of different companies, has more than 400 employees, and we are planning to deploy it for our group. Our company is the system integrator, while other companies within the group are service providers or different types of service integrators for areas like fintech.
How has it helped my organization?
It has improved our productivity and, from a security point of view, we feel safe from spam. For endpoint protection, we are not facing problems now.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
I cannot say the stability is excellent, but it is very good.
What do I think about the scalability of the solution?
Scalability, of course, is good. They acquire different companies sometimes and they adapt their different technologies.
How are customer service and technical support?
We get good support from Symantec. We find that during integration, if we face any problems, we get a good response from the OEM and we solve them very quickly. Technical support is very good, they have a toll-free number.
If you previously used a different solution, which one did you use and why did you switch?
We didn't have anything at this scale. We just used Kaspersky as an antivirus, but we are not using it now, we are using Symantec Endpoint Protection which covers everything. Symantec is better, it covers more requirements. Antivirus solutions only cover some basics, but Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware; all this is covered through Endpoint Protection.
We selected Symantec because it is at the top of industry reviews. We also know that globally, Symantec spends a lot of money for R&D and we believe it will remain up to the mark.
We also use Symantec Email Security which improves our productivity and protects our valuable data. Email Isolation is the only feature which the others don't have. When we use it we find that we are free from phishing mail, etc.
How was the initial setup?
The setup was straightforward. It takes very little time. It's not that complex.
What was our ROI?
I have not actually done an ROI calculation, but from what I understand, considering the cost and complexity and the technical support and deployment, if I consider all these things, the return on investment is good.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing for our country is very good. It's not that expensive and the endpoint security is very good. It's not as cheap as some others, but they are not as good.
Which other solutions did I evaluate?
We are evaluating Imperva, as we have some customer requests to do a PoC on that, as well as other product like F5 and A10. We have the PoC boxes for A10 for load-balancing and DDoS. We also have some NGFWs, like Check Point - we are doing a PoC and testing it as a firewall and as endpoint protection. CyberArk is another among the products we are focusing on for our customers.
Our market is very aware of Symantec, A10, and F5. F5 is predominant and, obviously, there is Cisco as well, which is a dominant company from a firewall point of view. We don't push all of their security products, like FirePower etc., because we understand that they are not a leader for firewalls. Palo Alto, Check Point, and Fortinet have been leaders in the last few years.
But we are focusing on Check Point and Palo Alto. They are slowly growing and customers are buying their NGFWs and their endpoint protection or some other security product they have, for double-protection.
What other advice do I have?
Since we have done two very successful PoCs, one live PoC for my largest customer, which is in government, and another for a private company, I recommend that other customers take the Symantec solution as their main security: I prefer Endpoint, Email Security, and DLP. Symantec has other solutions which I don't prefer. They have network analyzers and WAF but I prefer the Imperva WAF, which is better.
In our company, most of the 100 people are using this solution and their roles range from management to normal end-user. We have three staff, maximum, for maintenance, and their roles are IT administrator, and system managers. We do plan to increase our usage.
I would rate this product at eight out of ten, based on the technical support, cost, and their local presence as well.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.