What is our primary use case?
We are a solution provider for end customers like Telco, banks, etc. We are also a Symantec partner and reseller. Not only do we use it but we also position this solution for customers.
We have a telecom company that was using Kaspersky and they still had some vulnerabilities and attacks and we discussed with them and succeeded in presenting this solution. The one we proposed was Symantec Protection Suite, SPS Enterprise Edition, for about more 1,100 endpoints, exactly 1,100 users. We also implemented the mailer for Symantec Messaging Gateway for spam protection. Until now they used the solution and they are very satisfied with it. We started with SEP 12.1 but later they upgraded to SEP 14.
How has it helped my organization?
We had a bank that we were working with and they had a challenge in which they needed to protect against vulnerability. They had previously used Kaspersky, we discussed and told them that Symantec is capable and is able to address their specific challenges. We gave them a trial version. When they started they found it very easy; not easy to implement but easy to use. We started with the headquarters here and later we also implemented it for all the subsidiaries in the region, in other countries. They have a centralized solution, so they can help other countries in management.
What is most valuable?
We had to position Symantec in big companies like Telco and several banks. With this solution, you also get the Protection Suite, endpoint protection, SEP, and you also have the Mail Security and Messaging Gateway. It's really integrative and our customers find it very valuable. It addresses almost all of the challenges on security for endpoint messaging. Symantec is going to be used much more because of its features.
What needs improvement?
The mobility solution should be improved. You need to separately purchase mobile, like a smartphone with Android and so on, you need to buy it separately with SAP, for example. It would be better for the user to use the same solution with all devices, even laptops, desktops, server and so on. They should also use the same endpoints for mobile devices.
There are a few negative points. They should separate the feature for each separate solution for mobile devices. The second one is about the price, it's expensive. Finally, the third would be the complexity of implementation.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is very stable. Even the customers don't really complain compared to other solutions.
What do I think about the scalability of the solution?
How are customer service and technical support?
Their technical support is reactive. When you have an issue, you just log a service request and you can find an engineer to help you. I would rate their technical support a nine out of ten. We're very confident that whenever we have an issue we can find the solution. It also depends on the support you choose. We have 24-hour support.
If you previously used a different solution, which one did you use and why did you switch?
We also use McAfee because of the scalability. It had the issue that it consumed too many resources and for vulnerabilities, sometimes there are some direct varieties you cannot delete.
How was the initial setup?
The initial setup is a little bit complex. You need to have a certain level of training before being able to set up it. What is nice is that you can remotely install the set up on all of the infrastructures from the server, the SAPM, that is the Symantec Endpoint Protection Manager, you can manage all the endpoints but it's not really easy to set up or to configure the policies. Sometimes customers find it a little bit difficult to implement for the configuration because you need some knowledge to implement the feature.
The setup depends on the issues of the network. The bottom line is if the network is really mastered, the policies on the network are really mastered in around three to four days for the new companies.
We only need one person who is well trained to manage and support this solution.
Which other solutions did I evaluate?
It's not planned yet to switch to another product but we can potentially implement Cisco as we are also a Cisco partner and we find it sometime interesting when requested by the customer. But we push and we recommend Symantec.
What other advice do I have?
This solution is very effective. It can really address the challenges but you need to have training in order to be able to effectively implement it. If you don't fully know how to implement it you can't use the features very usefully.
I would rate it a nine out of ten because of its ability to address challenges and because of the completeness of the solution.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.