Symantec Endpoint Protection (SEP) Review

Easy to install and configure, and protects us from zero-day attacks


What is our primary use case?

Our primary use for this solution is for antivirus, website protection, and malware protection.

What is most valuable?

The most valuable feature for our organization is the antivirus, as our staff is the target of zero-day malware and viruses.

What needs improvement?

Better communication and coordination with Microsoft would help to prevent delays that are frequent when operating system updates are released. As it is now, when a new build from Microsoft comes out, we get warnings to say that certain applications are not compatible. We sometimes just have to wait until a new version of this solution is released in order for it to work properly. One of the problems is that Microsoft releases updates often, and sometimes they don't tell anybody. This can lead to the whole configuration being corrupted.

I would like to see a hybrid version of this solution that covers both in-house and cloud-based servers. 

For how long have I used the solution?

We have been using this solution for six years.

What do I think about the stability of the solution?

This solution is very stable. It is "install and forget".

Once you install the solution on the server, it is very quick when it comes to updating the clients. Specifically, it sends packages really quickly to all of the clients to ensure that they have the latest build. It is transparent and quick.

This solution is constantly in use. It runs 24/7.

What do I think about the scalability of the solution?

We have between sixty and seventy people, both IT and non-IT staff, who use this solution. The latter are primarily working in Microsoft Office and SharePoint environments.

How are customer service and technical support?

The technical support is ok. You create a ticket and depending on what the issue is, and whether it is an emergency, they give it a level such as one, two, or three. After this, they take action and they are pretty good.

Most of the solutions to things like installation issues or other incompatibilities, they are quick on creating "How to" pages in their help.  

If you previously used a different solution, which one did you use and why did you switch?

My understanding is that we were running Kaspersky before this solution was implemented, but I was not here at the time.

How was the initial setup?

The initial setup is straightforward. Also, we have just updated, and the installation over the top of the old one was perfect. It saved all of the data that we had configured from the beginning, did a backup, installed the new version, and deleted the only one. It was good and simple.

The deployment takes approximately one hour, and one person can handle both deployment and maintenance.

What about the implementation team?

We performed the installation in-house.

What was our ROI?

This solution protects us and we do not get any viruses, so this can be considered the return on our investment.

What's my experience with pricing, setup cost, and licensing?

We receive a discounted price for this solution because we are a non-profit organization. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I was not at this company when the solution was selected.

What other advice do I have?

My advice for anybody implementing this solution is to consider the rules that you want to define. Installation is straightforward, but you can make it simple, or you can make it pretty complex.

For example, you can set up specific groups for in-house or external users. You can also install clients that only touch base occasionally, such as logging into the internal environment once per year. It can also be used on Virtual Machines, where the client's resources are limited or restricted. In a hosted environment, it does not have to be installed on the individual VMs. It can run on the host and it will scan everything.

There is also a cloud version of this product out now, which covers people who are more cloud-based.

So far, I find that this product works pretty good.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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