Symantec Endpoint Protection (SEP) Review

Good firewall features and integrates with Active Directory


What is most valuable?

I like the ability to push it to a client, centrally from central consoles.

I like the integration of Active Directory. I like the ability for it to auto-enroll. You can add machines to the Active Directory and when it configures right, it automatically installs to those machines.

The firewall features are pretty good as well. I like the firewall and the intrusion prevention features, and just the basic anti-malware and anti-virus seems to be pretty effective as well.

What needs improvement?

Sometimes the interface can be a bit cumbersome, and maybe the help features. If you're not charged with administering the product and you don't do it every day it can sometimes be difficult to remember how to do the simple basic things, so some type of help or guidance for your most regular or frequent tasks would be good. Something similar to what the product called Serviceaid has. 

I also think that the website itself should be improved. They have so many products that when you actually look on their website and you look for helpful guidance you just tend to get lost because they seem to have so much going on. So, basically, a bit more intuitive help and guidance features, as well as more intuitive service information.

Some type of solution for mobile devices would be good. For mobile devices, it's drawing from a Windows-based client, so for many core clients for OSX and Linux machines, those OS could be integrated directly. There's no client for mobile devices except for IOS and Android devices.

For how long have I used the solution?

I've been using this solution for ten years.

What do I think about the stability of the solution?

It's not very stable I don't think. I'll didn't have any problems when it did not work, or episodes of crashing or anything but yeah, it's not very stable.

We don't do daily scans, we do weekly scans but it is used daily and obviously, it's got a real-time scan so it's in constant use.

What do I think about the scalability of the solution?

I think it's very scalable, and I think you can manage the implementation as long as it's sort of implemented on the right sort of baseline platform, etc. It makes it pretty easy to scale up and add lots more users and even more servers to the implementation. We do plan to add more clients onto the system in the future.

How are customer service and technical support?

I haven't had much cause to use technical support. I might have used them only a few times. The support is okay, it's just difficult to actually find the contact numbers or email addresses because their site is so cumbersome.

How was the initial setup?

I wouldn't say it was straightforward. There wasn't anything complex, either. Once you've done it once or twice, which I have, it's not as complex as it could be. It really depends on the size of the installation you're doing and the number of clients, etc. So obviously the bigger the installation, the more thought you need to put into it. I'd probably lean towards saying it was complex, it's not straightforward.

We have approximately fifty users and only one admin, so I'm the only person who administers here. I think the largest installation I've had would probably be about 1000G's with about one, two, three, four, five, six, no about seven administrators, but yeah and here it's just about fifty devices.

What about the implementation team?

We do the implementation by ourselves.

What other advice do I have?

I would advise anyone to make sure they do their required reading before they implement. Before implementation, you need to do the reading on the best practices because obviously if you've got a larger implementation then you need to think about a few concerns. You need to think about resilient managing services as well. Also, before purchasing,  do the due diligence and look at alternative products to see if there's something else that would suit your needs better.

This solution is a bit cumbersome. Some of the things they can make them easier to do, and also because their website is a bit clunky, so makes it difficult to find the solutions you need.

I would rate this solution as an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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