Symantec Identity Governance and Administration Review

Has good technical support but the setup and patching are complex

What is our primary use case?

We use the private cloud deployment model of this solution. 

What is most valuable?

Word mining and risk campaigns are the most valuable features of this solution.

What needs improvement?

I would like to have differential campaigns. In the next release, there should be the provisioning of your certifications. When you remove access or grant extra access to someone, it would be good to have direct provisioning to different sources.

What do I think about the stability of the solution?

It's stable and runs well. 

How are customer service and technical support?

Technical support is good and efficient. 

How was the initial setup?

The initial setup was easy. Sometimes upgrades are a little bit complex. There are many components where you have to apply a patch to each component of the solution. For the installation, I would say it's a little bit complex. It's a little bit complex to set up but when it's okay, it runs fine.

What other advice do I have?

My advice to someone implementing this solution is to take a few days to plan with professional services for the setup. 

I would rate it between a six and seven out of ten. Not a ten because of the complex setup and because we had some issues applying some patches. 

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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