Symantec Messaging Gateway Review

A stable on-premise email security solution that's easy to manage, but support could be better


What is our primary use case?

We use it as a perimeter gateway where it scans for spam. We use all the features and configure all the features, like malware and content filtering. But most of the requests come for content filtering, where we need filters based on some specific words or subjects or based on the reports that come from government agencies.

How has it helped my organization?

It helps us by protecting us from spam, and it also checks for viruses.

What is most valuable?

I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that.

What needs improvement?

Support could be better. What's also lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling.

For how long have I used the solution?

I have been dealing with Symantec Messaging Gateway for about seven or eight years.

What do I think about the stability of the solution?

We have used it for many years, and I never faced any issues. Even if it crashes, let's say the VM itself rebooted or something, then it does Linux basic things and it comes back online.

What do I think about the scalability of the solution?

We have a couple of nodes extended at the moment, and so far, we haven't had any issues with configuration, replication, or when the firmware is updated. It works fine.

How are customer service and technical support?

Technical support was good before they moved to Broadcom. After it went to Broadcom, the support quality degraded.

How was the initial setup?

It was deployed before I started working on it, but I feel like it was easy.

What other advice do I have?

I would recommend this solution. I would tell potential users that it's simple and easy to configure, deploy, and manage.

On a scale from one to ten, I would give Symantec Messaging Gateway a seven.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

Latest Version
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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