Symantec Privileged Access Manager Review

The most valuable feature is the keystroke tracking feature

What is most valuable?

The most valuable element is the keystroke tracking feature.

We use the tool in our FedRAMP data centers. Whenever an employee does some work at the command line in the servers, app servers or database servers, we need to track what they do.

We use the tool to do just that. We bought it for that purpose. That is why this is the most important feature for us.

How has it helped my organization?

The product has not improved our organization. It is an intentionally limiting product. That’s why we have it.

What needs improvement?

It limits the number of CIs. Why not have unlimited CIs?

As I understand the licensing, we purchase the PAM product and pay for it based on the number of CIs. (A “CI” is a “configuration item”. It’s an ITIL term.)

That means the number of servers, routers, switches, etc. for which PAM controls access and tracks activity. Why not charge us a flat fee and give us unlimited CIs?

For how long have I used the solution?

We have been using the solution for around four years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We had scalability issues, particularly in regards to the limit of CIs.

How are customer service and technical support?

The technical support is very good. They are very helpful. They are knowledgeable and follow-up when we have issues.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

I don’t know about the initial setup. I was not involved in the initial setup.

What's my experience with pricing, setup cost, and licensing?

I am not involved in pricing and licensing.

Which other solutions did I evaluate?

I don’t know about the evaluation of other products. I was not involved in that part of the process.

What other advice do I have?

Make sure you can track enough CIs and have room for growth.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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