Symantec Privileged Access Manager Review

It meets with the objective of password vault with controlled access to the systems


What is most valuable?

The password vault and access to the systems are the most valuable features. It meets with the objective of password vault with controlled access to systems.

How has it helped my organization?

There are no improvements as it never went live.

What needs improvement?

It lacks good logging capabilities and the reports are not customized. Also, there are security issues with the 'super' account.

For how long have I used the solution?

I have tried to implement it for almost two years.

What do I think about the stability of the solution?

There were no stability issues experienced, but we never went live.

What do I think about the scalability of the solution?

There were no scalability issues experienced, but we never went live.

How are customer service and technical support?

Technical support is average. They took a long time to provide good answers, only recommended to upgrade SW version which in some environments is not an option and they don’t even know if that will fix the problem.

Which solution did I use previously and why did I switch?

We were not using any other product before, although now we have changed to another cheaper solution.

How was the initial setup?

The setup was not simple, design took a lot of time, and we had a consultant from CA.

What's my experience with pricing, setup cost, and licensing?

It’s not a cheap solution. The increasing number of licenses are also expensive.

What other advice do I have?

There are other cheaper solutions available in the market.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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